FAQs
OPERATION OF THE SHOPPING CART
By choosing a product category, the Customer will view a page containing the list of items available for that category.
By clicking on the image of the desired product, you will enter the page dedicated to it, where you can consult all the useful information relating to the selected product, including the price. When he decides to buy, the customer must click on the "Add to cart" button.
Adding to Cart:
At this point the product has been added to the cart: the Customer can add other products, remove those already present or simply vary the quantities.
Telephone Orders: if you encounter difficulties when placing your order, you can place orders by telephone on 0522 943564 or on 349 7113669
HOW ARE TRANSPORT COSTS CALCULATED?
The transport costs amount to € 7.00
For the cash on delivery, a supplement of € 5.00 is applied to the total purchase.
Free shipping in Italy for orders over €99.00
Delivery in Italy with BRT Courier
Deliveries to Europe with UPS courier
WHAT ARE THE DELIVERY TIMES?
Toppikstore usually delivers its products within 24 hours on Northern/Central Italy - 48 hours on Islands and disadvantaged locations
WHAT HAPPENS IF I AM NOT PRESENT WHEN THE COURIER ARRIVES?
If the courier responsible for delivering the goods to your home cannot find anyone at home, he will leave a notice of non-delivery and try to deliver the goods the next day. If the second attempt is also unsuccessful, the order is placed in storage at the local branch.
It is possible to return the shipment by contacting this branch on the telephone number that you will find on the notice left by the courier.
HOW CAN I USE THE RIGHT OF WITHDRAWAL?
Fit Max Srl acknowledges the right of withdrawal as required by current legislation.
The deadline for making use of this right is 10 days as required by law.
By that date, the customer is required to send written communication via email to ordini@toppikstore.it, headed with the following data:
Fit Max Srl – Via Fratelli Cervi 169/O – Reggio Emilia
Attn Internet Sales Manager Mr. Olmi
Together with the sending of the letter, the customer is required to send the goods by courier, arranging them IN THE ORIGINAL PACKAGING in order to guarantee the integrity of the goods during transport.
This packaging, as for the written communication, must be sent within 10 days of receipt of the purchased goods, to the same address indicated above for sending the registered letter.
Within 20 days of receipt of the communication and the successful return of the goods, Fit Max Srl will carry out the transfer or credit reversal for the exact amount that the customer paid for the purchase of the ordered goods (including any shipping costs) on the bank details communicated to us by the customer.
The only expense that the customer must bear therefore, to exercise the right of withdrawal, is the shipping cost for the transport costs of the courier for sending the goods to our office.
ATTENTION: THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO THE FOLLOWING IF THE PRODUCT HAS BEEN OPENED OR PARTIALLY USED
WHICH PAYMENT METHODS ARE ACCEPTED?
For orders on the website www.toppikstore.it the following payment methods are allowed:
* Through Shopify Payments
Shopify Payments is an express checkout method that accepts credit cards and other popular payment methods. Shopify Payments is PCI compliant and supports 3D Secure checkouts.
* Scalapay : Scalapay is an innovative payment method that allows you to buy the things you love in online and physical stores, receive them immediately and pay them calmly in 3 installments with your credit card
* Paypal: PayPal is the service that allows you to pay, send money and accept payments faster, easier and more securely, without having to enter your financial data every time. 250 million people use PayPal to shop on millions of websites around the world, in over 200 markets and 25 different currencies.
* By cash on delivery upon receipt of the goods, directly to the Express Courier who makes the delivery, supplement of € 5.00 on the total of the cart
* By advance bank transfer payable to Fitmax Srl
Banca Popolare dell'Emilia Romagna
Ag. 1 in via Fratelli Cervi n°32
Reggio Emilia
Current Account No. 1237600 -
ABI 05387 - CAB 12801 - CIN "M"
VAT number 02092530357
IBAN: IT47M0538712801000001237600
SWIFT: BPMOIT22XXX – BIC BPMOIT22XX
The accountant of the bank transfer must be sent by email to ordini@toppikstore.it
ARE THE PRICES PRESENT ON THE WEBSITE INCLUSIVE OF VAT?
All prices on the website are inclusive of VAT.
CAN I CANCEL AN ORDER PLACED?
Yes, it is possible within the following 24 hours, by telephone or by sending an email to ordini@toppikstore.it
WHO CAN I CONTACT IN THE EVENT OF PROBLEMS IN THE PURCHASE PHASE AND/OR TECHNICAL PROBLEMS?
For any technical or navigation problem, you can contact us on +39 0522 943564 and ask for Mr. Daniele Olmi, head of the online sales sector.
W HAT TO DO WHEN THE GOODS ARRIVE?
When you receive the package from the courier you will need to check:
a) That the package is intact, not damaged or wet and in any case compliant with the standard characteristics of a package;
b) That the number of packages (number of packages) indicated on the transport documents corresponds to the number of packages actually delivered;
NB: Any disputes must be immediately raised to the carrier and put in writing on the delivery documents; in the absence of these, the product is considered delivered correctly.
The transport documents will be delivered to you by hand by the courier.
Important: the Courier only carries out the unloading service of the goods, not the delivery to the floor.
For this type of service, please contact us or fill in the "notes" field of the order form.
The service will be quantified separately according to the weight and number of packages to be delivered.
WHEN I MAKE A PURCHASE, IS THE TAX RECEIPT OR ACCOMPANYING INVOICE ISSUED?
When a purchase is made, the customer can choose whether to receive the receipt or the accompanying invoice.
If the customer chooses the accompanying invoice, he can specify billing data other than the shipping data, specifying the Tax Code or VAT number.
Both in the case of issuing a receipt and an accompanying invoice, the latter are placed in a sealed envelope and sent together with the goods in the space reserved for transport documents.
LEGAL NOTICES
The information on the products in our catalog is understood to be supplied by the manufacturers and/or distributors and may contain inaccuracies.
The information on the site may be subject to changes or updates without notice.
The court of Reggio Emilia is competent for any controversy.